How do you deal with condescending customers?

I work at a customer service representative for a luxury car line (I'd rather not name them specifically). Most of the customers and clients who call in are reasonably civil, professional, and polite--even in the event of a serious complaint that would have the common average Joe yelling profanities.

However, for the past month, I have been on the receiving end of some particularly nasty abuse from one specific customer. When he discusses his issue about God-knows-what-now, he constantly feels the need to mention his money: "Listen to me--I spent $180,000 on this vehicle. I have given you people well over $5 million in the past 30 years I have been doing business with you!" which has later escalated to personal remarks like "That's why I commandeer a $1.2 million salary while you get paid $9 bucks an hour to drive to work in a 1997 Honda Civic to take my calls." And the thing is--we're not allowed to hang up on customers unless they openly insult us, use excessive profanity, or continue screaming after being given two warnings to calm down.

Obviously, I can't insult him as much as I would LOVE to (or flag his car as stolen)--how do you deal with condescending customers?

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